Pikes Peak Post Acute
Frequently Asked Questions
Browse answers to frequently asked questions about Pikes Peak Post Acute in Colorado Springs, Colorado. Whether you’re exploring rehabilitation services, planning a visit, or preparing for admission, our team is here to help.
Getting Started
How to begin your journey at Pikes Peak Post Acute.
Insurance & Billing
Learn more about accepted insurance and payment methods.
Healthcare Services
Learn more about our rehab and nursing services.
Amenities
Find out about amenities like dining info, activities, and comforts of home.
Policies
Learn more about our policies.
Questions & Concerns
How to contact us regarding concerns or questions.
Getting Started
Who should I call to get started?
Our admissions team is available to help you get started. They can answer questions about services, admissions requirements, insurance coverage, tours, and the transition process. The admissions coordinator will also guide you through any necessary paperwork and explain Medicare, Medicaid, and insurance options.
What articles of clothing should we bring?
We recommend bringing approximately 5 changes of comfortable clothing and a pair of rubber-soled shoes. Clothing should be clearly labeled with the resident’s name and suitable for commercial washing and drying. To protect personal belongings, we recommend avoiding valuable jewelry and large amounts of cash.
Can I bring personal belongings?
Yes. Residents are encouraged to bring family photos, blankets, decorations, books, and other personal items to help make their room feel comfortable and familiar. Personal belongings should be clearly labeled whenever possible.
Do I need to bring my medications?
In most cases, medications are coordinated through our clinical team and pharmacy partners. Our admissions staff will provide specific instructions prior to admission if any medications or documentation should be brought with you.
Insurance & Billing
What insurances does Pikes Peak accept?
Pikes Peak Post Acute accepts Medicare, Medicaid, and many commercial insurance plans. Coverage may vary depending on your provider and clinical needs. Our admissions team is happy to verify benefits and answer insurance-related questions prior to admission.
Will Medicare cover my stay in the facility?
Residents may qualify for Medicare coverage if they meet Medicare eligibility requirements, including a qualifying hospital stay and physician order for skilled care. Coverage amounts and length of coverage vary. Our admissions team can help explain Medicare benefits and answer questions regarding eligibility.
Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?
We employ a full-time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist.
The Admissions Coordinator will guide you through the necessary forms required on admission and review the rules and regulations regarding Medicare, Medicaid, and various insurances.
Healthcare Services
Does Pikes Peak Post Acute offer rehabilitation?
Yes. Our rehabilitation team offers physical therapy, occupational therapy, speech therapy, restorative nursing services, orthopedic rehabilitation, cardiac rehabilitation, post-stroke recovery programs, and audiology services. Therapy plans are tailored to each resident’s individual goals and needs.
When will the doctor see me?
A physician generally evaluates residents upon admission and then at least every 30 days thereafter. Depending on insurance requirements and clinical needs, additional visits may occur more frequently. Our nursing team remains in close communication with physicians to ensure continuity of care.
How often will I have therapy?
Each resident receives a personalized rehabilitation plan. The frequency of therapy depends on physician recommendations, clinical needs, progress, and treatment goals. Your rehabilitation director can provide details about your individualized therapy schedule.
How long is a typical stay?
Every resident’s healthcare journey is unique. Length of stay depends on medical condition, therapy goals, physician recommendations, insurance coverage, and overall progress. Our interdisciplinary team regularly reviews care plans to support the best possible outcomes.
Amenities
Will my loved one’s room have a television?
Many short-term rooms include complimentary cable television. Long-term residents may also bring a television from home and inquire about available cable options.
Will my loved one have telephone and internet access?
Telephone hookups are available in resident rooms, and Wi-Fi service is available for residents and guests throughout the community.
Is there someone who provides haircuts?
Yes. Beautician services are available for residents to help them look and feel their best.
Is there private space available for family gatherings?
Yes. Families may reserve the activities lounge for special occasions such as birthdays, holidays, meals, and other gatherings with advance notice.
What is your dining program like?
Our dietary program is overseen by a registered dietitian and food service team. Meals are developed according to physician-prescribed diets and individual nutritional needs. We offer diabetes-friendly meals, medical diets, religious accommodations, supplemental diets, and personalized nutritional support. Alternate menu options may also be available upon request.
Can my loved one receive mail?
Yes. Mail is delivered directly to residents each weekday. Family members are also welcome to take advantage of the Send a Greeting feature on our website to share messages and encouragement with loved ones.
Do your offer activities?
Yes. Pikes Peak Post Acute offers a robust activities program designed to support social engagement, wellness, and enjoyment. Activities include musical performances, current events discussions, newspaper reading groups, singing exercises, fitness classes, stretching programs, trivia, games, gardening, volunteer opportunities, outings, and special events. Family members are encouraged to participate whenever possible.
Policies
Is smoking permitted in the facility?
Pikes Peak Post Acute is a non-smoking community. Designated smoking areas are available outdoors for those who choose to smoke.
What is your visitor policy?
We recommend visiting between 8:00 am and 8:00 pm. For visits outside these hours, please contact our team in advance so arrangements can be made for building access. While there is no formal visitor limit, common areas are often the best setting for larger gatherings. If visiting in a resident room, we generally recommend limiting groups to 1-3 visitors at a time for comfort and safety. Children are also welcome to visit, we ask that visitors notify the charge nurse when bringing children under the age of 12.
Are pets allowed to visit?
Yes. Family pets are welcome to visit provided they remain on a leash, have current vaccinations, and are supervised at all times. Owners are responsible for cleaning up after their pets and following all safety guidelines.
Can I bring in my loved one’s favorite food?
Possibly. Because some residents follow specialized diets, we ask families to consult with the nursing team before bringing food. Any food kept in resident rooms should be stored in properly sealed containers.
How is laundry handled?
Laundry services are available through the community. Families may also choose to handle laundry themselves. All clothing should be clearly labeled with the resident’s name, and family members taking laundry home should coordinate with staff regarding pickup and storage procedures.
Can I bring my loved one home for a visit?
Residents may leave the community temporarily with physician authorization. Our nursing team can help coordinate a leave of absence and provide any necessary instructions prior to departure.
Questions & Concerns
What role does Social Services play?
Our social services team supports residents and families throughout their stay. Services include care planning, discharge planning, coordination of outside resources, emotional support, family communication, and assistance with services such as dental, vision, podiatry, audiology, dementia assessments, psychological services, and therapy referrals.
What do I do if I have concerns about my loved one’s care?
We encourage residents and family members to share any concerns, questions, or feedback with our team. Our social services department can help address concerns, coordinate communication, and ensure issues are resolved promptly and compassionately.
How do you protect patients, staff, and visitors from COVID-19 and other infectious diseases?
Our team is highly trained and experienced in caring for high-acuity patients and infectious diseases like COVID-19. Our dedicated infection prevention nurse helps ensure we follow current infection prevention guidelines and best practices. This includes educating all staff about the appropriate use of personal protective equipment (PPE) such as N95 masks, surgical masks, gloves, and gowns and when to use COVID-19 protocols required by local department of public health and/or the CDC.